Terms and Conditions bika99 — User Rights & Responsibilities

1. Acceptance of Terms and Conditions

These Terms and Conditions govern the relationship between you as the user and bika99 as the provider of an online casino platform. By accessing, registering, or using any services offered by bika99 through the bika99.onl website or our mobile application, you hereby acknowledge and agree that you have read this document in full and understand its contents.

Bika99 reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform after any changes have been made constitutes your acceptance of the updated terms.

2. Eligibility & Registration Requirements

Use of the bika99 platform is restricted to individuals who meet the following conditions:

• Aged 18 years and above on the account registration date.
• Refers to an individual who registers for personal entertainment purposes, not on behalf of another person or organization.
• Not appearing on any list of individuals prohibited from using online gambling services in your local jurisdiction.
• Never having held a bika99 account that was previously closed due to a terms violation.
• Providing truthful, accurate, and up-to-date information during the registration process.

Bika99 reserves the right to request identity verification documents (KYC) at any time to confirm user eligibility. Required documents may include a national ID, passport, bank statement, or proof of address. Failure to submit the required documents within the specified period may result in temporary suspension or account closure.

3. User Account

Each user is only allowed to hold one active account only at bika99. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts and the freezing of any balances held within them.

You are fully responsible for the security of your username and password. bika99 recommends that you:

• Using a unique and strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Not sharing login credentials with anyone, including family members.
• Log out of your account when using a public or shared device.
• Report to the bika99 support team immediately if you suspect unauthorised access to your account.

Bika99 will not be held liable for any losses arising from unauthorized use of your account if you have failed to take reasonable security precautions. Every transaction carried out through your account is considered valid unless you report it as unauthorized within 24 hours.

Bika99 uses 256-bit SSL encryption to protect all communications between your device and our servers. Our security monitoring system operates around the clock to detect any suspicious activity. If our system detects unusual activity, your account may be temporarily suspended for investigation — this is to protect your own interests.

4. Deposits & Withdrawals

Bika99 accepts deposits via a variety of local payment methods, including online banking (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank) and eWallets such as Touch 'n Go eWallet and GrabPay. All deposits are credited to your account instantly.

Deposit conditions:

• The minimum deposit amount is as stated on the platform's Deposit page.
• All deposits must be made using a payment method registered in your own name.
• Third-party deposits, including those from family members, are not permitted without written approval from bika99.
• Bika99 reserves the right to hold any deposit suspected of involving fraudulent activity or money laundering.

Withdrawal conditions:

• Withdrawals can only be made to a verified bank account or eWallet registered in your name.
• KYC verification must be completed before your first withdrawal can be processed.
• Withdrawal processing time is between 15 and 30 minutes for fully verified accounts.
• Bika99 reserves the right to request additional documents before approving a withdrawal request that exceeds a certain limit.
• Any bonus received may be subject to wagering requirements before a withdrawal can be made — please refer to the applicable bonus terms.

5. Bonuses & Promotions

Bika99 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, and seasonal promotions. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General bonus policy:

• Each bonus has its own wagering requirement that must be fulfilled before a withdrawal of bonus funds is permitted.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion terms.
• Bika99 reserves the right to cancel any bonus suspected of being claimed through fraud, multiple account usage, or betting strategies deemed to be abusing the bonus system.
• Bonus value cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Bika99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6. Game Rules

All games offered on the bika99 platform use independently certified Random Number Generator (RNG) technology to ensure truly random and fair outcomes. The result of each game round is final and cannot be disputed unless there is solid evidence of a technical system failure.

• Users are responsible for understanding the rules of each game before playing.
• In the event of a technical failure (internet disruption, server outage), any affected betting balance will be credited back to the account based on the last valid system record.
• Bika99 reserves the right to void any game round found to involve a software bug or technical malfunction that gives any party an unfair advantage.
• The use of automation software, bots, or any third-party tools to play is strictly prohibited.
• The RTP (Return to Player) value for each game is provided by the respective game supplier and can be found in the game information.

For Live Casino games, the outcome announced by the dealer is final. Any disputes must be reported to customer support within 24 hours along with the relevant evidence.

7. Prohibited User Conduct

Bika99 users are prohibited from engaging in any of the following conduct:

• Fraud & Manipulation: Any attempt to cheat, hack, or manipulate the platform's systems, including the use of a VPN to bypass geographic restrictions.
• Money Laundering: Using the bika99 platform for money laundering or any other illegal financial activities.
• Bonus Abuse: Opening multiple accounts solely to claim bonuses, or conspiring with other users to exploit the bonus system.
• System Disruption: Any attempt to disrupt, damage, or overload bika99's technical infrastructure by any means.
• Intimidation: Threatening, insulting, or harassing support staff or other users through any bika99 communication channel.
• Account Transfer: Selling, transferring, or pledging your bika99 account to another party.

Bika99 reserves the right to take immediate action against any user suspected of violating the above rules, including instant account suspension, balance freeze, and referral to relevant authorities if necessary.

8. Account Closure & Suspension

Bika99 reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failed to complete KYC verification within the specified timeframe.
• Accounts that have been inactive for more than 12 consecutive months.
• Requests from competent authorities.

Users may also close their own account at any time by contacting the bika99 support team. Prior to closure, all valid cash balances (after meeting the relevant conditions) will be returned to the original payment method within 5 business days.

9. Limitation of Liability

Bika99 provides its services on an "as-is" basis. While we strive to ensure the platform operates without interruption, bika99 does not guarantee that the service will always be free from technical errors or downtime.

To the extent permitted by applicable law, bika99 shall not be liable for:

• Any indirect, consequential, or special losses arising from the use of the platform.
• Losses arising from internet disruptions, device failures, or circumstances beyond our control (force majeure).
• Game results that have been validly processed by the system prior to any dispute being raised.
• Data loss caused by third-party failures or circumstances beyond bika99's reasonable control.

Bika99's total liability to any user under any circumstance shall not exceed the amount deposited by that user in the 30 days prior to the claim.

10. Amendment of Terms and Conditions

Bika99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Users will be notified of material changes via in-platform notifications or their registered email.

It is the user's responsibility to review the latest version of the Terms and Conditions. The "Updated" date at the top of this document reflects the currently effective version. Continued use of the platform after the effective date of any changes constitutes acceptance of the amended terms.

11. Applicable Law & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from the use of the bika99 platform shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be resolved through arbitration or a competent court in the relevant jurisdiction.

Users acknowledge that they are using this platform by their own choice and initiative, and are responsible for ensuring their use complies with local laws in their respective jurisdictions.