Important Note: This Privacy Policy applies to all users accessing the bika99 platform via bika99.onl or our mobile app. By using our platform, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
Bika99 collects your personal information only when necessary and for clearly defined purposes. We do not collect excessive or irrelevant data. The following are the categories of information we collect when you use our platform:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | KYC verification and legal compliance |
| Contact Information | Email address, phone number | Account communications and notifications |
| Financial Information | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and fraud detection |
| Usage Data | Game records, betting history, login activity | Service improvement and compliance |
| Communication Data | Live chat transcripts, support emails | Complaint resolution and quality audits |
We may also receive information about you from legitimate third-party sources, such as identity verification providers or fraud prevention agencies, for the purpose of verifying the accuracy of the data you have provided to us.
bika99 never collects sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law.
2. How We Use Your Data
Every piece of information we collect is used for a specific and legitimate purpose. bika99 operates on the principle of minimum purpose — meaning we only use your data for what is strictly necessary.
The primary uses of your data include:
- Account management: Creating, maintaining, and protecting your account on the bika99 platform.
- Transaction processing: Ensuring all deposits and withdrawals are processed correctly and securely to the rightful account.
- Identity Verification (KYC): Complying with anti-money laundering legal requirements and verifying that you are the legitimate account owner.
- Fraud prevention: Detecting and preventing unauthorised access, fraudulent activity, and misuse of the platform.
- Service improvement: Analysing usage patterns to improve the gaming experience, introduce new features, and enhance platform performance.
- Service communications: Sending important notifications regarding your account, security updates, and transaction information.
- Marketing (with consent): Keeping you informed about bika99 promotions, bonus offers, and VIP programmes — only if you have given consent to receive marketing communications.
- Regulatory compliance: Maintaining records required by law and complying with directives from relevant authorities.
Bika99 will not using your data to make automated decisions that negatively affect your interests without human review. If we need to use your data for purposes other than those stated above, we will notify you in advance and obtain the appropriate consent.
3. Sharing Information with Third Parties
Bika99 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. This is our absolute commitment to every user.
However, there are limited situations where we may need to share your information:
- Service providers: Technical partners who help us operate the platform — such as payment service providers, licensed game providers, and identity verification companies — are all bound by strict confidentiality agreements and may only use your data as directed by us.
- Legal requirements: When required by a court, regulatory body, or competent legal authority through valid legal process.
- Fraud prevention: With fraud prevention agencies or financial institutions to verify identity and prevent financial crime.
- Business transfers: If bika99 is involved in a merger, acquisition, or asset sale, user data may be transferred — however, you will be notified in advance and your rights will be protected.
Any data sharing with third parties is carried out only on a legitimate, need-to-know basis and limited to the minimum information required. bika99 does not share more than is necessary.
4. Your Data Security
Protecting your data is our top technical and operational priority. bika99 implements multiple layers of security to ensure your information remains protected at all times:
- 256-bit SSL Encryption: All communications between your device and bika99 servers are encrypted using industry-standard SSL/TLS technology. This means no third party can intercept or read your data in transit.
- Static data encryption: Sensitive information stored in our database — including passwords and financial details — is encrypted using industry-approved encryption algorithms.
- 24/7 Monitoring: Our security monitoring system operates around the clock to detect any unauthorised access or suspicious activity in real time.
- Internal access controls: Only bika99 staff with legitimate business needs are permitted to access user data, and all access is logged and audited on a regular basis.
- Regular security testing: Our platform undergoes regular penetration testing and security audits conducted by independent security experts.
- Two-factor authentication (2FA): We offer two-factor authentication to provide an additional layer of protection for your account.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in protecting your account by using a strong password and not sharing your login credentials.
5. Cookies & Tracking Technologies
Bika99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies: Required for basic website operation, such as maintaining your login session and remembering your security preferences. These cookies cannot be disabled.
- Performance cookies: Collecting information on how users interact with our website to help us improve performance and navigation. All information collected is anonymised.
- Functional cookies: Enabling the website to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
- Analytics cookies: Helping us understand how users interact with our platform through aggregated and anonymised data for the purpose of continuous improvement.
You can manage and delete cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of the bika99 platform. More information on managing cookies can be found in your browser settings.
bika99 does not use cookies to track your activity on other websites outside our platform. Your cookie data is not sold to third-party advertisers.
6. Your Rights Regarding Personal Data
As a bika99 user, you have clear rights regarding your personal data. We respect these rights and provide straightforward channels for you to exercise them:
To exercise any of the above rights, contact the bika99 support team. We will verify your identity before processing your request and will respond within 30 business days.
7. Data Retention Period
Bika99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. The following are our general data retention guidelines:
- Active account data: Retained for the entire period your account is active at bika99, plus any additional period required by law after account closure.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
- KYC verification documents: Retained for the duration of the active account period and at least 5 years after account closure.
- Support communication logs: Retained for 3 years for quality audit and dispute resolution purposes.
- Technical data and access logs: Typically retained for 12 months for security and analytics purposes.
- Marketing data: Retained until you withdraw consent or request removal from our communications list.
When data is no longer needed, we will securely delete it or permanently anonymise it so it can no longer be linked to you.
8. Changes to This Privacy Policy
Bika99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. The "Updated" date at the top of this document will reflect the latest version in effect.
For material and significant changes, we will notify you through:
- In-platform notification upon your next login.
- A notification email to the address registered to your account.
- A prominent banner or notice on the bika99 homepage.
Continued use of the bika99 platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy. If you disagree with the changes, you may close your account by contacting our support team.
9. Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, the bika99 team is ready to assist. You can reach us via:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the bika99 platform.
- FAQ Page: Visit our FAQ page for answers to frequently asked questions.
We are committed to responding to every privacy-related enquiry within 48 working hours. For more complex requests such as data access or deletion, we will provide a full response within 30 days.
The bika99 Data Protection Team operates independently to ensure your privacy rights are consistently respected and protected, free from internal conflicts of interest.
Why Your Data Is Safe at bika99
All data transmitted across the bika99 platform is protected with 256-bit SSL encryption — the same technology used by major banks worldwide to secure online transactions.
This is not merely a promise — it is a core policy of bika99. Your personal information has never been, and will never be, sold, rented, or shared with third-party advertisers for their commercial gain.
Our identity verification process uses fully encrypted channels. Your KYC documents are stored in a secured environment and are only accessible by authorised personnel.
The bika99 security system never sleeps. Round-the-clock real-time monitoring ensures that any unauthorised access or suspicious activity is detected and addressed immediately.
Bika99 gives you full control over your personal data. From updating your information and opting out of marketing, to requesting data deletion — all of it can be handled through our support team.
Bika99's privacy and security practices undergo regular reviews and audits by independent experts to ensure our data protection standards remain current and compliant.